The way a small business handles the collection of their accounts receivable accounts can have a profound impact on their profitability and overall success. It can mean receiving revenue in a timely m

A staggering number of noncash financial transactions are conducted in the U.S. Several years ago, a study conducted by the Federal Reserve System estimated that transactions totaled 174.2 billion, in

It’s likely clear to you that every customer type has its own view on how they approach your business. That is definitely true of Gen Z, which includes people born from 1997 to 2012. These young consu

Unpaid bills are a fact of business life, and while it can be stressful, it’s a normal part of doing business. Despite this, many business owners and executives do not understand the debt collection p

Letter of demand. Debt validation notice. Debt collection letter. Whatever term you want to use, a letter requesting payment of an unpaid bill is the critical first step in the process of collecting m

We understand that debt is distinctive. This is true of both consumers as well as businesses. Although it’s true that some of your consumers can fall into specific categories, it’s also likely that yo

How often do you think about what’s most important to your customers? Sure, you have finely-tuned marketing plans and you set goals each quarter, but how much energy is spent solely honing your compan

We know that managing the finances of your business is a high priority, one that takes a lot of careful scrutiny to reconcile every month or year. That’s one of the reasons you want your customers to

It can be tempting to depersonalize debt collection, but companies should be doing just the opposite. This is especially true right now when stress is at an all-time high for some of your customers. I

As your business works with others to collect on past debts, it’s essential to know the rules that might be a part of any decision you make to interact with those customers. One of the most important